Send message - Connect

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Message API for send message to customer service.

curl --location --request POST 'https://api.mediaconnect.no/capi/v1/customer/message' \ --header 'Content-Type: application/json' \ --data-raw '{ "product": "CO27409", "caseType": "B", "messageSubject": "cancel", "messageContent": "Cancel my subscription" }'

{ "messages": [ { "id": 6, "date": 1560763683000, "direction": "IN", "messageSubject": "cancel", "messageContent": "Cancel my subscription" }, { "id": 6, "date": 1560855204000, "direction": "OUT", "messageSubject": "creditcard", "messageContent": "Your subscription is canceled." } ] }

Request

Authorization

OAuth 2.0

Authorization Code

Add the parameter

Authorization

to Headers，whose value is to concatenate the Token after the Bearer.

Example:

Authorization: Bearer ********************

Authorize URL: https://connectid.no/user/oauth/authorize

Token URL: https://connectid.no/user/oauth/token

Refresh URL: https://connectid.no/user/oauth/token

Scopes:

read-For all access

Body Params application/json

product

string

required

Product code

<= 12 characters

caseType

string

optional

Override case type for this message. Available types:

A: follow up complaint

B: cancellation

<= 1 characters

messageSubject

string

optional

The subject on the message to customer service.

<= 40 characters

messageContent

string

required

Message to customer service

<= 32000 characters

Examples

Responses

🟢200OK

application/json

Body

messages

array [object {5}]

optional

integer

optional

Message id referencing to message IN

date

integer

optional

Message date

Unix Epoch timestamps in milliseconds since 1st January 1970 UTC.

direction

enum<string>

optional

Different direction:

IN: Message to customer service

OUT: Answer from customer service

Allowed values:

INOUT

messageSubject

string

optional

The subject on the message to customer service.

<= 40 characters

messageContent

string

optional

Message content

<= 32000 characters

🟠400Bad Request

🟠429429

🔴500Server Error