Send message - client mode

Only the client needs to be logged in to use this endpoint. The user does not need to be logged in, click here to read more.

Message API to send message to customer service.

curl --location --request POST 'https://api.mediaconnect.no/capi/v1/client/message' \ --header 'Content-Type: application/json' \ --data-raw '{ "product": "CO27409", "caseType": "B", "messageSubject": "cancel", "messageContent": "Cancel my subscription" }'

{ "messages": [ { "id": 6, "date": 1560763683000, "direction": "IN", "messageSubject": "cancel", "messageContent": "Cancel my subscription" }, { "id": 6, "date": 1560855204000, "direction": "OUT", "messageSubject": "creditcard", "messageContent": "Your subscription is canceled." } ] }

Request

Authorization

OAuth 2.0

Client Credentials

Add the parameter

Authorization

to Headers，whose value is to concatenate the Token after the Bearer.

Example:

Authorization: Bearer ********************

Token URL: https://connectid.no/user/oauth/token

Refresh URL: https://connectid.no/user/oauth/token

Scopes:

read-For all access

Body Params application/json

product

string

optional

Product code

<= 12 characters

caseType

string

optional

Override case type for this message. Available types:

A: follow up complaint

B: cancellation

<= 1 characters

messageSubject

string

optional

The subject on the message to customer service.

<= 40 characters

messageContent

string

required

Message to customer service

<= 32000 characters

Examples

Responses

🟢200OK

application/json

Body

messages

array [object {5}]

optional

integer

optional

Message id referencing to message IN

date

integer

optional

Message date

Unix Epoch timestamps in milliseconds since 1st January 1970 UTC.

direction

enum<string>

optional

Different direction:

IN: Message to customer service

OUT: Answer from customer service

Allowed values:

INOUT

messageSubject

string

optional

The subject on the message to customer service.

<= 40 characters

messageContent

string

optional

Message content

<= 32000 characters

🟠400Bad Request

🟠429429

🔴500Server Error