Connect realtime events - flowchart
In this article we describe the flow for Connect realtime event.The customer requirement#
In order to use connect realtime events, we need:Base URL (where the events should be sent to, called the “client endpoint”)
Path ( if we should separate between where the unique event should be sent, or all the event will be sent)
What type of events should be subscribed to.
Process flow#
The flow chart below shows the process takes place from Connect notifying an event to EventHandler notifying the event to the customer's endpoint.The process takes place in the following way:1.
Connect sends a message Amazon EventBridge when an event occurs.
2.
Amazon EventBridge receives events from Connect and posts the information to an Amazon Simple Queue Service (SQS). The default is that we have one queue per environment.
3.
Event handler reads continuously from Amazon SQS.
4.
The event handler submits the information to the customer's endpoint/webhook.
Error handling#
If the HTTP call fails, i.e HTTP Status 503 Service unavailable, a maximum of 5 attempts are made to retry the call before giving up. Modified at 2025-08-12 10:05:57
